The guest services offered at Los Altos are way above average. Our guests feel it the moment they book with us. Our responsiveness, our warmth, our knowledge, our connection to the local community. It’s all there when you choose to stay with us. We understand the business, we know the town, have cultivated the relationships, thought everything through. We do the work, you do the hanging out.
That’s the way it’s supposed to be.
Guest review after guest review attests to supreme satisfaction. What does it come down to? Simply, the personalized service. We’ve said it before, but why not say it again, we want to be your home away from home in Manuel Antonio. What does that entail? More than your ordinary hotel or vacation rental, we’re there for you, from start to finish, all with the heartfelt intention of making your stay seamless and absolutely unforgettable.
It’s our passion to share with you the Manuel Antonio experience. Our hope is that you have the opportunity to feel the burst of energy and fulfillment that we did all those years ago when we first came to this gorgeous coastal Pacific town. That’s where our staff comes in. With years of experience in hospitality, each member of the Los Altos team understands that the bigger vacation experience is the sum of its smaller moments.
As you make your way toward the front desk, our concierge will greet you with an easy check in and a welcome drink, a delicious way to start your tropical acclimation process.
From there, we’ll let you know the deal: here’s your card key for elevator access to your private residence, our concierge is available 24/7 for any and all needs; our on-site restaurant is open for breakfast, lunch, dinner, and happy hour; room service is of course available; a shuttle down to the secluded beach can easily be arranged; our spa, with its gorgeous view of the ocean, offers a range of body treatments and massages; don’t forget to head down to the infinity pool, especially at sunset, it’s absolutely spectacular.
And beyond the resort, we’ll suggest fun day activities and schedule them for you — kayaking, horseback riding, zip-lining, white water rafting, sunset cruise. We’ll recommend restaurants; give you directions to the nearby supermarket; call in taxis for you to take to the Manuel Antonio National Park or beaches. You name it and we’re on it, always there to ensure that you have what you need when you need it.
Another really essential component to the guest services Los Altos offers is our housekeeping staff. Their diligent work to maintain the daily cleanliness of your accommodations ensures that you feel always at ease, always feel at home.
Everything about us is to provide everything for you. We are happy when you are. Pretty sure, if not absolutely positive, that that’s how it works down here.
